This course examines the two basic models of conflict resolution: the competitive and collaborative approaches. Variations on that theme include third party intervention and negotiation paradigms. Conflict resolution styles, strategies and skills, as well as the theory and practice of managing conflicts of values and needs, are presented, discussed and applied to everyday interpersonal and group differences and disputes. Also explored are ethical, cultural, gender and racial implications of conflict resolution. The class provides course input in visual, auditory and kinesthetic formats. The course takes a building block approach to learning and skill building by presenting the concept or skill, demonstrating it, providing a practice or discussion opportunity, and finally, critiquing the skill or concept. In addition to those already mentioned, specific skills and concepts include information sharing, advanced listening, intercultural communication, managing emotion, creative problem solving, and assertion. These skills and concepts are then practiced/used outside of class and written about in students’ journals.