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IT Guide for New Students
Have any questions for us? We’d love to hear from you!
Tel: 203-837-8467
Email: requestit@wcsu.edu
John DeRosa derosaj@wcsu.edu Interim Chief Information Officer
Rebecca Woodward woodwardr@wcsu.edu Digital Innovation Officer
Customer Support Center Manager
WCSU Alum '09
I want to introduce the WCSU community to our student driven IT&I Service Desk. The IT&I Service Desk gives students real world experience in a fast paced, technologically driven education environment where they get to broaden their IT, customer service, and problem-solving skills. WCSU students help faculty, staff, fellow students, and classmates with a wide range of IT issues including but not limited to login issues, technical support issues, and browser related issues.
Students that graduate WCSU and that have gained experience while working on the WCSU service desk, have picked up fantastic jobs in the work force. Please take a look at our alumni page to see what a few of our WCSU service desk alumni have been up to. As the manager of the service desk, I get to use my 22+ years of experience in WCSU’s IT department to mentor my team and build up their technical problem-solving skills and customer service skills which they can use after they graduate.
I am proud of our student service desk team and the help they provide day in and day out to the WCSU community. If you are a member of the WCSU community and need to report an issue, please report your issue using any of the methods at the bottom of this page. We look forward to helping you.
Joined Spring 2022
University Assistant
Finance / Management Information Systems (MIS)
My goal is to build strong networking within the workforce and continue to build my skills in Finance after graduation.
I enjoy video games, sports, statistics, hiking and outdoor activities.
Why did you want to join the Service Desk?
I wanted to join the Service Desk to build on my basic computer skills, as well as develop my communication skills.
What have you learned while on the Service Desk?
I have learned how to utilize several different software, as well as some of the basic functionalities of computers. I have also learned how to maintain patience when troubleshooting issues, since not all issues are resolved easily. My communication skills with callers have gradually improved as I have taken more calls.
Would you recommend the Service Desk to other students seeking a job at WCSU?
I would definitely recommend the service desk to other students at WCSU. Not only do you get an internal perspective on how an IT department operates within a university, but you also gain valuable skills in communication and technology. Regardless of major, students will gain educational value from this occupation due to the computer-dominant society we live in today..
Joined Fall 2023
Junior
Management Information Systems (MIS) - Cybersecurity
In my free time I like getting involved in photography, collecting/fixing up old electronics, playing videogames.
To gather some work experience, specifically in IT, and to meet new people.
Basic customer service etiquette and I've learned what programs our school uses to keep everything up and running.
Yes, I'd highly recommend the service desk as a job to students who are actively seeking because not only is it a very friendly and safe work environment, but you will lalso never be put down for making mistakes and you learn a little more about certain computer functions.
Joined Summer 2024
Computer Science
After graduation, I plan to become a Computer Systems Engineer, while also doing work in Software Engineering projects on the side.
A few hobbies I partake in are programming; particularly C++, and website development. I also enjoy spending time with my family and reading on occasion.
I joined the ITI Service Desk to enhance my technological, and customer support skills. I hope to apply my skills from the job to a career in Software, and Network Engineering.
What have you learned while working on the Service Desk?
I have learned many shortcuts, and workarounds to issues that may seem heavy, or complicated at first glance. I have also learned how to teach technology to others who may not be familiar with how a certain software works, and what to do when that software fails. With this, you also learn the inner workings of a traditional IT operation, along with the importance of IT in unison. You also understand how crucial IT is for the operation of the university as a whole.
Would you recommend WCSU students work at the service desk?
I highly recommend the ITI Service Desk position on campus, particularly to students studying technology-related majors, such as Computer Science, MIS, Cybersecurity, and Applied Math and Computing. Although, everyone will gain benefits in their career from working here. The skills you gain from this position will not only help you in a professional setting, but also in life outside of work when trying to navigate, and troubleshoot various problems and dilemmas.
Joined Summer 2025
Senior
I hope to work as a backend software engineer at a company in which the product is one I actually respect, I want to contribute to something meaningful. Furthermore, I find backend engineering more interesting than the frontend.
I enjoy reading, watching movies, gaming, and cooking.
I wanted experience in IT as it is a growing field in tech, and because it there are so many different components within it. It allows you to get a general overview and if you are interested in furthering your knowledge of a specific domain.
I have learned how to use basic IT tools such as SolarWinds. I can create and manage tickets with a decent understanding of who I should assign issues too. I have also learned how to help users reset their passwords, as well as add or remove items from there MFA.
I would, the atmosphere is positive with constant moments of opportunity to learn. My coworkers have all been kind as well, and the timing and schedule make it easy for you to work.
I want to work in AI and find ways to reduce its environmental impact. I also eventually want to pursue higher education and enter academia.
Concerts, sketching, bicycling, listening to new music, and playing the piano.
I wanted to join the service desk so I could be more involved on campus while gaining valuable work experience related to my major.
I have learned valuable communication skills and gained a lot of technical knowledge in the service desk. I also learned a lot about the university's background processes/procedures that help our school function.
I definitely recommend the service desk to other students seeking a job at WCSU because it is a great opportunity to learn valuable soft and technical skills. The work environment here is very supportive, and I feel like I have learned and grown a lot during my time here.
Cybersecurity
My career goal after graduation is to further develop my skills in the IT and cybersecurity field in order to pursue roles such as information security specialist or cybersecurity analyst.
In my free time, I enjoy spending time with friends and family, being outdoors, riding my bike, hiking, playing video games, and working on things like computers and cars.
I wanted to join the ITI Service Desk to gain hands on experience in the career I’m pursuing. I also like that this job involves working with others, helping people, and always having something new to learn while strengthening my personal skills.
While on the service desk, I’ve learned how to categorize tasks, which helps us communicate efficiently and resolve incidents faster. I’ve become familiar with many applications and software systems that are integrated into WCSU to improve the process for both users and the team. I’ve also gained a stronger understanding of how to address and troubleshoot various problems.
I would definitely recommend the service desk to other students looking for a job at WCSU. Even if you’re not studying a tech-related major, this job is a great way to build personal skills, gain hands on teamwork and problem solving experience, and help others while learning, which makes the job very rewarding.
Management Information Systems (MIS)
After Graduation I aspire to work as a Information Security Analyst or General Systems Analyst.
In my free time I like to work with computers as well as PC gaming and drawing when I have the free time. I am also a enthusiastic hiker and club athlete outside and indoors.
I joined the ITI Service Desk because I wanted to get experience in a field related to my own, Having a desire to work with people in a service position also factored into my decision.
I've learned a lot from working at the service desk whether that be the inner workings of the IT&I Internal groups or Professional Soft skills and Multitasking.
I would recommend the Service Desk to other students at WCSU, Especially those inside the IT/Computer Sphere as it is a great way to get invaluable experience and learn more about what you want to do in your future career.
Sophmore
Cyber Security
Grow in the field of Cyber Security Systems Engineer.
I like going to the gym, running, spending time with family and friends, and reading in my free time.
I joined the ITI Service Desk to gain more knowledge about IT, as well as improve my customer service skills. As I major in Cybersecurity, this job provides a good foundation for learning more about the IT field.
So far I have learned about many of the software applications that we use, as well as basic customer service etiquette.
Yes! As someone that wants to learn more about cybersecurity and gain professional experience in the IT field, this job is definitely valuable. Working at the service desk allows you to learn more about computer functions and how to problem solve, and the positive work environment makes it easy to learn.
I want to go somewhere in the Cybersecurity area, I don’t know exactly where yet.
I like hanging out with my friends, playing sports and running track, watching tv and movies, video games, and sleeping.
I wanted to join the ITI Service Desk to get some entry level work experience and knowledge as well as working on my communication skills.
I’ve learned a lot about how our university system works behinds the scenes and how we maintain it. I also learned proper communication to customers via telephone and tickets.
I would 100% recommend this job because it’s very beginner friendly, you can gain a lot of knowledge in the IT world, it’s also a very team oriented job which is great experience for future opportunities.
Call us:
203-837-8467
Send in a Ticket:
http://wcsu.samanage.com/
Email us:
requestit@wcsu.edu
