Billing Portal FAQs

WCSU’s ONLINE BILLING AND PAYMENT SYSTEM IS  

WCSU’s online billing and payment system is aimed at providing better service to our students through the use of technology. In the billing portal, students are able to view, print and securely pay their WCSU bill online. This system offers enhanced services, easy online access and greater payment options.

With Touchnet you can:

• View and print a copy of your bill.
• Securely pay your bill using Visa, MasterCard, Discover or American Express or create an
  e-check using your checking or savings account. (U.S. accounts only). Please note that all credit card transactions are subject to a 2.95% convenience fee/$3 minimum charge. There is no fee for paying online using an electronic check using your checking or savings account.
• Authorize others, such as a parent or an employer, to view and pay your bill.
• Store payment profiles.
• Schedule payments.
• Receive e-mail notifications when new bills have been sent to your WCSU email account, or when a payment has been made by an Authorized Payer.
• View history of all payments made to your account.
• View history of billing statements as your billing history file develops over time.
• Enroll in a payment plan.

Logging onto Touchnet

Students:

• Login to Touchnet at BannerWeb;
• Click on the “Secure Login” button;
• Enter your WCSU username and password (Windows username and password) and click Login ;
• Select “CONNect Cash and EZpay”;

Authorized Payers/Users:

• Go to http://staging.www.wcsu.edu/ezpay and select the Authorized Payer link;
• Enter your email address and password and click on the “login” button;

VIEW AND PRINT YOUR BILL ONLINE

• To view your current statement select “My Account” from the top menu options and then select “Statements” and select the date of the statement you want to view.

Securely pay your bill online: using your Visa, MasterCard, Discover or American Express or by using a checking or savings account. (U.S. accounts only) Please note all debit/credit card transactions are subject to a 3% convenience fee/$3 minimum. Payment via e-check using your savings or checking account ARE NOT subject to a convenience fee.

• Select the “Make Payment” button;
• Put a check in the box next to the term you want to pay and enter the amount that you would like to pay. Please note the total balance due auto populates in the payment amount box and that amount can be manually changed.
• Review your payment amount and then select the “Continue” button;
• Click on the arrow next to the “Select Method” box and select your payment method, select Electronic Check (checking/savings) or select Credit Card via Pay Path
• Enter payment information as prompted and select the continue button to agree to the terms and conditions and complete the payment.

Create an Authorized User: Students may authorize others, such as a parent or an employer, to view and pay their bill online. The student must enter the authorized users email address for each authorized user they want to create. The Authorized User will then receive two separate emails, one email will contain their username and one email will contain their temporary password. Once an Authorized User is created in EZpay, Authorized Users can view your account and make payments. To create an Authorized Payer, login to EZpay and then,

•  Find the “My Profile Setup” section located on the right hand side of the student view home page
•  Select “Authorize Users”
•  Click on “Add Authorized User” and enter the Authorized Users email address and answer the two questions, read the agreement and if you agree to the terms, check the “I agree” box and then select “Continue”
• An email will be sent to the Authorized User that contains their login username and an email will be sent that contains their temporary password.
• Once an Authorized User received their login credentials, they can access your account by going to staging.www.wcsu.edu/EZpay and select the Authorized Payer link.

Authorized User/Payer

• Go to https://staging.www.wcsu.edu/ezpay and select the “Authorized Payer” link;
• Login using your email address and password (case sensitive) and select the “login” button.  (Please note that only students can set up Authorized Users/Payers. For more information and step by step instructions, select the “Authorized Payer” menu option from the left hand menu options from the Cashier’s Office main webpage.)
• Select the “Make Payment” button;
• Put a check in the box next to the term you want to pay and enter the amount that you would like to pay. Please note the total balance due auto populates in the payment amount box and that amount can be manually changed.
• Review your payment amount and then select the “Continue” button;
• Click on the arrow next to the “Select Method” box and select your payment method, select Electronic Check (checking/savings) or select Credit Card via Pay Path
• Enter payment information as prompted and select the continue button to agree to the terms and conditions and complete the payment.

For more information

• Contact the Cashier’s Office at cashiers@wcsu.edu.  The Cashier’s Business hours are Monday – Friday 8:00 a.m. – 4:30 p.m. All email inquiries to cashiers@wcsu.edu will receive a response within two business days.

Frequently Asked Questions

I am having trouble accessing the billing portal I login to banner web, what should I do?

If you are using Google Chrome as your web browser, you need to disable the pop-up blocker.

Also, make sure you are not accessing the portal using saved bookmarks on your computer or device as you may be routed to the old online payment and billing system which has been disabled.

How do I make a deposit on my CONNect Cash account?

• Go to BannerWeb and login with your WCSU account if needed.
• Select the “CONNect Cash and EZpay” option under the Student Services Tab;
• Select “Deposits” from the top hand menu options; (see print screen below)
• Click on the arrow next to the Select Term box to select a term and click the “select” button
• Click on the arrow next to the Select Deposit payment and select “CONNect Cash Deposit” and click on the “Select” box;
• Enter the amount to be deposited onto your CONNect Cash account in the payment amount box and select continue to enter your payment information. (minimum amount is $20)

How do I check the balance on my CONNect Cash account?

To view the balance on your CONNect Cash account go to https://csgold.wcsu.edu/  and login using your WCSU login credentials.

Do I really need a WCSU e-mail account?

Yes! From now on, important university-related information and notification of e-bill postings will be sent directly to your WCSU e-mail account. If you do not have an account, or cannot remember your username or password, please visit one of the computer centers on either campus. You should plan to check your WCSU e-mail account regularly.

What is an e-bill notification?

An e-bill notification comes in the form of an e-mail to your WCSU account, alerting you that your billing statement is available for viewing. Your e-bill will display the same information as a traditional paper bill.

What is my current account activity?

This is an up-to-the-minute listing of all charges recorded since the previous billing statement.

Is this online payment system secure?

Yes it is. WCSU has partnered with TouchNet to ensure all transactions are processed in a completely secure environment.

Can I mail in a payment?

Yes. Please make check or money order payable to WCSU and include your student ID# on the payment and mail to:

WCSU

ATTN: Cashier’s Office
181 White Street
Danbury, CT 06810

Notice regarding Electronic Check Conversion: When you provide a check as payment, you authorize WCSU to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.